Account and Data Deletion

Nimble Mart Mobile Application

1. Deleting your account in the app

1.1. Open the Nimble Mart app and sign in with your phone number.

1.2. Go to the "Profile" section.

1.3. Select "Delete account" at the bottom of the list.

1.4. Confirm the deletion in the dialog that appears.

1.5. After confirmation the account enters pending deletion mode and you are automatically signed out.

2. Deleting without access to the app

2.1. Send an email to support@nimble.kz with the subject "Account Deletion".

2.2. Include the phone number the account is registered to. We need it to locate the account and confirm that the request comes from its owner.

2.3. We process such requests within 30 calendar days.

3. What data is deleted

3.1. Personal data: first name, last name, date of birth, phone number.

3.2. Delivery addresses and saved map locations.

3.3. Cart and its contents.

3.4. Access to order history.

3.5. Push notification tokens and device data.

3.6. Accumulated bonuses, if any.

4. What data is retained

4.1. Payment and transaction records are retained for 5 years as required by the legislation of the Republic of Kazakhstan. These records are anonymised and are no longer linked to your identity.

4.2. Fiscal and accounting documents for completed orders are retained for the periods required by law.

5. Deletion timeline

5.1. Within 90 calendar days of the request the account can be restored — simply sign in again with the same phone number.

5.2. After 90 days the data is deleted permanently and cannot be recovered.

6. Contact

For questions about account and data deletion, email support@nimble.kz.